Glassbreak for MSPs
Stay operational when a critical vendor fails
Map the clients that depend on each vendor, keep access and contacts outside the affected stack, import a response plan, and prove it works before the incident.
Know the impact
Connect vendors to client services and identify shared dependencies before an upstream incident.
Prepare independently
Keep emergency credentials, contacts, communications, and playbooks outside the systems that may fail.
Test and prove it
Run tabletop exercises, capture approvals and timings, and retain client-specific evidence.
Start with the highest-blast-radius dependency
Microsoft 365 and Entra ID
The first Glassbreak vendor pack covers verification, out-of-band coordination, emergency administration, client communications, fallback operations, recovery, credential rotation, and evidence.
Read the Microsoft 365 outage guide