Free MSP readiness assessment
Answer 15 practical questions. You'll get an immediate score, category breakdown, and three priority actions. No email is required.
Every managed Microsoft tenant has dedicated emergency administrator accounts.
Emergency accounts use MFA that does not depend on the affected Microsoft tenant or managed devices.
Emergency credentials are recoverable when the primary password or documentation platform is unavailable.
Responders have a secure incident channel that does not depend on Teams, Exchange, or Entra ID.
Responder phone numbers and escalation paths are available outside Microsoft 365.
Primary and alternate client incident contacts are available independently of Microsoft 365.
The MSP can quickly identify which clients and services depend on Microsoft 365 or Entra ID.
Client update templates define what to communicate, through which channel, and at what cadence.
A fallback exists for ticket intake when normal email, portal, PSA, or identity paths are unavailable.
The team knows whether its RMM, PSA, documentation, and remote-access tools depend on Entra ID.
Critical clients have approved manual workarounds for a 24-hour Microsoft outage.
The Microsoft 365 outage plan has been exercised in the last 90 days.
Emergency credentials and independent MFA have been tested without using the normal administrator session.
Exercise decisions, approvals, timings, and improvement actions are retained as evidence.
A named owner reviews the plan, contacts, and emergency credentials every quarter.
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